Troubleshooting
Unit has stopped moving and/or screen is flashing
f you are experiencing any of the following issues with your MamaRoo® Multi-Motion Baby Swing™: it won’t move, it keeps stopping, it’s obstructing or the LCD screen is flashing, first start by checking to see if there is anything visible in the way that might be obstructing the unit (e.g. a puzzle piece, a penny, etc.). If so, please carefully clear the obstruction and press play to resume.
If that does not clear the obstruction do not open the base (opening the base negates the warranty). Please reach out to 4moms Customer Care at support@4moms.com to start your warranty claim. All MamaRoo® Multi-Motion Baby Swings have a 12-month warranty. To expedite the process, make sure you’ve registered your mamaRoo here: https://www.4moms.com/pages/product-registration, and if possible, include a video of the obstruction in your email.
If you’re outside of the 12-month warranty period, replacement parts are available for purchase on our Spare Parts page.
Unit is displaying obstruction error
Try plugging your MamaRoo® Multi-Motion Baby Swing into a different outlet; sometimes this can clear the error. The error may also be the result of use with a baby over the 25 pound weight limit or if the baby is able to sit unaided. Stop use immediately.
Unit will not play built-in sounds
The built-in sounds won’t play when the MP3 cord is plugged into your device, so make sure the cord is unplugged. If that’s not the issue, make sure the volume is not muted.
Unit is powered on but not moving
Please confirm you are using the original 4moms labeled power cord that came with the MamaRoo® Multi-Motion Baby Swing. Other power cords will allow the seat to power on and play music, but the seat will not move and may display an error message. If you do not have the original power cord, a replacement can be purchased here.
Unit will not play from music-playing device
Try adjusting the volume on the music playing device. If it still doesn't work, check to make sure the MP3 cord is plugged in completely on both ends.
Unit is sparking
The sparks you’re noticing when plugging the MamaRoo® Multi-Motion Baby Swing power supply into a wall outlet or when connecting the power cord into the base of the seat are normal. The mamaRoo contains capacitors – electronic storage devices – that charge when first plugged in. The action of plugging in the power supply, draws a brief burst of power that can cause a momentary spark.
If you notice continuous sparking or smoke at anytime you should contact a certified electrician immediately to have your house and wall outlet inspected.