Shipping and Returns
SHIPPING AND DELIVERY
Where does 4moms ship?
4moms ships to physical addresses in the United States and Canada. We do not ship to PO or APO Boxes.
Do all orders qualify for free shipping?
No. 4moms offers free shipping to addresses in the 48 contiguous states on orders totaling more than $49. A $4.99 flat-rate shipping fee applies to orders totaling less than $49 when shipping to addresses in the 48 contiguous states. Free and flat-rate shipping is not available for residents in Alaska, Hawaii and Canada, regardless of total order value. Shipping rates for customers in Alaska, Hawaii and Canada will be calculated during checkout.
Do you ship to Canada?
Yes, most orders can be shipped to physical addresses in Canada. Standard shipping rates apply and will be calculated during checkout. You may also wish to visit 4moms.ca.
Can orders be shipped outside of the United States or Canada?
No. We have distributors in different regions of the world. Please visit our Global Website to see where our products are distributed.
Can orders be shipped to P.O. Boxes?
No.
Can orders be shipped to APO/FPO addresses?
No.
Can orders be shipped to US Territories?
No.
Where do 4moms packages ship from?
Depending upon the product(s) in your order, items will ship from one or more of our three warehouse locations: California, Illinois or Georgia.
How soon will my order arrive?
Orders typically leave our warehouse within 3 business days of placing your order. Ground shipping usually takes an additional 3-5 business days.
Backordered or out-of-stock items will take longer. Items ordered together may not arrive in the same shipment. There may be processing delays during sale events and peak shopping days.
Standard shipping time frames
- Orders placed before 2 p.m. ET Mon-Fri will ship within one to two business days.
- Orders placed after 2 p.m. ET on Friday, and any time Saturday/Sunday will ship within one to three business days the following week.
Is expedited shipping available?
Because of COVID-19 we have temporarily suspended any options for expedited shipping.
4moms observes the following US holiday calendar and orders placed on these days will usually ship the next non-holiday business day.
- New Year’s Eve and Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day and the Friday following
- Christmas Eve and Christmas Day
How can I track my order?
When your order ships from our warehouse, you will receive an email containing your tracking number(s). It may take between 24 - 48 hours for tracking information to be updated.
What if I didn’t receive an email with tracking info for my order?
Please check your spam / promotions / junk folder.
Who is responsible for lost or stolen items?
4moms is not responsible for lost or stolen items if FedEx, United Parcel Service (UPS) or the United States Postal Service (USPS) can confirm delivery at the address provided. If the tracking number confirms your package was delivered and you have not received it you need to initiate a lost package claim with FedEx by calling 800-463-3339, UPS by calling 800-742-5877 or the United States Postal Service by calling 800-275-8777.
Who is responsible if an incorrect / incomplete address is provided at checkout?
4moms is not responsible if an incorrect/incomplete shipping address is provided at checkout. 4moms does not take responsibility for any additional shipping costs associated with re-routing an order or if the consumer chooses to return to sender.
Which carrier will deliver my package?
Orders shipping in the United States will ship using either FedEx, United Parcel Service (UPS) or United States Postal Service (USPS) or possibly a combination, depending upon the item(s) in your order.
Why is my order arriving in multiple shipments?
We make every effort to ship your items together, however there are times that we may have to divide your order into multiple shipments.
Common reasons for dividing an order may be:
- The combination of items in your order
- Items shipping through different carriers (FedEx, UPS and /or USPS)
RETURNS
What is 4moms return policy?
If, within 30 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused and unassembled item(s) for a full refund of the merchandise value and tax. Please contact 4moms Customer Care for a Return Merchandise Authorization (RMA) number and a prepaid shipping return label.
Original shipping charges will not be refunded.
Are there any products that are not eligible for return?
Yes. Soft goods that have been opened cannot be returned. For example, mamaRoo seat fabrics, if opened, cannot be returned. 4moms eGift card sales are final and non-refundable.
Can I cancel or return my 4moms eGift card?
No. 4moms eGift card sales are final and non-refundable. Please see our gift card FAQs here.
How do I return merchandise purchased from 4moms.com?
Please contact our Customer Care team using our Contact Form or by calling 888-614-6667, weekdays, to obtain a Return Merchandise Authorization (RMA) number and a prepaid return label. Please have your webstore order number available.
How do I return a gift I received from 4moms.com?
Please contact our Customer Care team directly to discuss your options.
How long will it take to process my refund?
Refunds will be issued within 7-10 business days, after we receive and inspect your returned merchandise. Depending upon your credit card company, it may take additional time for the refund to post to your account.