Shipping and Returns
SHIPPING AND DELIVERY
Where does 4moms ship?
4moms ships to physical addresses in the United States and Canada.
Do all orders qualify for free shipping?
No. 4moms offers free shipping to addresses in the 48 contiguous states on orders totaling more than $49. A $4.99 flat-rate shipping fee applies to orders totaling less than $49 when shipping to addresses in the 48 contiguous states. Free and flat-rate shipping is not available for residents in Alaska, Hawaii and Canada, regardless of total order value. Shipping rates for customers in Alaska, Hawaii and Canada will be calculated during checkout.
Do you ship to Canada?
Yes, most orders can be shipped to physical addresses in Canada. Standard shipping rates apply and will be calculated during checkout.
Can orders be shipped outside of the United States or Canada?
No. We have distributors in different regions of the world. Please visit our Global Website to see where our products are distributed.
Can orders be shipped to P.O. Boxes?
Can orders be shipped to APO/FPO addresses?
Please contact 4moms Customer Care by calling 888-614-6667 to see if your order meets the United States Postal Service (USPS) guidelines for shipping to APO/FPO boxes.
Can orders be shipped to US Territories?
Where do 4moms packages ship from?
4moms orders are shipped from California.
How soon will my order arrive?
Most in-stock items are shipped within one business day. Backordered or out-of-stock items will take longer. Items ordered together may not arrive in the same shipment. There may be processing delays during sale events and peak shopping days.
Standard shipping time frames
- Orders placed before 2 p.m. ET Mon-Fri will ship same day.
- Orders placed after 2 p.m. ET on Friday, and any time Saturday/Sunday will ship the following Monday (excluding holidays).
Is expedited shipping available?
Yes. We offer UPS Next Day Air® and 2nd Day Air® shipping options. Orders placed before 2 p.m. ET weekdays, will ship the same day. Orders placed after 2 p.m. ET will ship the following business day.
4moms observes the following US holiday calendar and orders placed on these days will usually ship the next non-holiday business day.
- New Year’s Eve and Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day and the Friday following
- Christmas Eve and Christmas Day
How can I track my order?
When your order ships, you will receive an email containing your tracking number(s). It may take up to 24 hours for tracking information to be updated. If you do not receive this email or have questions about your order tracking, please have your webstore order number available and contact 4moms Customer Care using our Contact Form or by calling 888-614-6667, weekdays.
What if I didn’t receive an email with tracking info for my order?
Please check your spam / promotions / junk folder.
Who is responsible for lost or stolen items?
4moms is not responsible for lost or stolen items if United Parcel Service (UPS) or the United States Postal Service (USPS) can confirm delivery at the designated address.
Who is responsible if an incorrect / incomplete address is provided at checkout?
If an incorrect/incomplete address is provided at checkout, 4moms does not take responsibility for any additional shipping costs associated with re-routing an order, or return to sender.
Which carrier will deliver my package?
Orders shipping in the United States will ship using either United Parcel Service (UPS) or United States Postal Service (USPS) or possibly a combination of both, depending upon the item(s) in your order.
Orders shipping to Canada will ship using UPS.
The item(s) in your cart will determine which carrier we use. Most smaller items weighing one pound or less will ship using USPS. Larger items and /or items weighing over one pound will ship using UPS.
Why is my order arriving in multiple shipments?
We make every effort to ship your items together, however there are times that we may have to divide your order into multiple shipments.
Common reasons for dividing an order may be:
- The combination of items in your order
- Items shipping through different carriers (UPS and /or USPS)
What is 4moms return policy?
If, within 30 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused or unassembled item(s) for a full refund of the merchandise value and tax. Original shipping charges will not be refunded and return shipping costs are the responsibility of the customer, except in the case of an incorrect order or damage.
Are there any products that are not eligible for return?
Yes. Soft goods that have been opened cannot be returned. For example, mamaRoo seat fabrics, if opened, cannot be returned.
How do I return merchandise purchased from 4moms.com?
Please contact our Customer Care team using our Contact Form or by calling 888-614-6667, weekdays, to obtain a Return Merchandise Authorization (RMA) number and return instructions.
How do I return a gift I received from 4moms.com?
Please contact Customer Care team using our Contact Form or by calling 888-614-6667, weekdays for further information.
How long will it take to process my refund?
Refunds will be issued within 3-5 business days, after we receive and inspect your returned merchandise. Depending upon your credit card company, it may take additional time for the refund to post to your account.