This holiday season, COVID-19 and an unprecedented increase in online shopping are contributing to major delays in both FedEx pickup and delivery schedules.
Will there be any delays in shipping my order?
Please plan for delays. We are experiencing some processing and delivery delays, outside of our normal shipping time frames.
My tracking number isn't showing any movement.
When packages are picked up from our warehouse, it can take several business days for tracking numbers to begin to show movement.
My delivery date continues to shift.
Originally scheduled delivery dates may shift due to delays driven by COVID, weather and the sheer volume of packages in transit this season.
Some of my favorite products are out of stock. Is this because of COVID-19?
Yes. COVID-19 has impacted our supply chain, much like it has with other companies. Things are changing daily, but our manufacturing partners are working to ramp up our production, and we expect your favorite products to be back in stock in the next few months.
Please check back regularly, as in-stock dates could change. We will continue to keep you updated if anything changes.
What if I need Customer Care support? Are they still available?
Yes. Our entire team, including Customer Care, is working remotely from home. If you have questions or need to reach out, email them at firstname.lastname@example.org.
We are taking this situation very seriously, and are doing everything we can to avoid any disruptions to you, while ensuring the safety and well being of our employees. Thank you for your continued support and patience as we navigate these unprecedented times.
Sincerely – Gary Waters, 4moms CEO