COVID-19 is dramatically impacting everyone’s lives, and we wanted to address some of the questions you may have, as it relates to our business.
Many of the stores are closing. Can I still purchase 4moms products?
Yes. 4moms.com, as well as all of our online retailers (Amazon, bestbuy.com, buybuybaby.com, target.com, and walmart.com) will continue to sell 4moms products.
Will there be any delays in shipping my order?
Potentially. You may experience some shipping delays as we’ve taken precautions to protect our distribution warehouse employees, but they should be minimal. We partner with UPS and USPS to ensure delivery of all our products. If they start to experience any disruptions, we will let you know.
Some of my favorite products are out of stock. Is this because of COVID-19?
Yes. COVID-19 has impacted our supply chain, much like it has with other companies. Things are changing daily, but our manufacturing partners are working to ramp up our production, and we expect your favorite products to be back in stock by April/May.
Please check back regularly, as in-stock dates could change. We will continue to keep you updated if anything changes.
What if I need Customer Care support? Are they still available?
Yes. Our entire team, including Customer Care, is working remotely from home. If you have questions or need to reach out, email them at firstname.lastname@example.org.
We are taking this situation very seriously, and are doing everything we can to avoid any disruptions to you, while ensuring the safety and well being of our employees. Thank you for your continued support and patience as we navigate these unprecedented times.
Sincerely – Gary Waters, 4moms CEO