MamaRoo Sleep® Bassinet 30-Day Money Back Guarantee FAQs
We want you to be 100% satisfied - that's why we're including a 30-Day Money Back Guarantee when you purchase a MamaRoo Sleep® Bassinet directly from 4moms.com*. If within 30 days of receipt of your new bassinet you or your little one doesn't love it, you can contact our 4moms® Customer Success team to arrange for return of the product and a full refund**.
When you receive your bassinet, please do not discard the box or any of the original packaging materials. To qualify for the 30-Day Money Back Guarantee, the bassinet needs to be returned in its original packaging.
Returns must be received within 10 days of requesting a Return Merchandise Authorization (RMA) and a prepaid shipping label from our 4moms® Customer Success team. If the return has not been postmarked by the shipping carrier within 10 days of the RMA, the refund will be cancelled.
*Please note that the 30-Day Money Back Guarantee applies to MamaRoo Sleep® Bassinet purchases made directly on 4moms.com only. Purchases from other retailers (i.e. Amazon, Target, buybuy Baby, etc.) do not qualify.
**The bassinet needs to be returned in its original packaging to qualify.
Frequently Asked Questions
How do I return my MamaRoo Sleep® Bassinet?
If you're not completely satisfied with your purchase for any reason, please reach out to our 4moms® Customer Success team by emailing Support@4moms.com or calling 888-614-6667, weekdays, to initiate a return.
When does the 30-Day Money Back Guarantee begin?
The guarantee begins on the day you receive your bassinet. If within 30 days of receipt of your bassinet you are dissatisfied, please reach out to the 4moms® Customer Success team to initiate the process of returning it.
How do I repackage my bassinet for return shipping?
The product needs to be returned in the original packaging.
Please refer to these instructions: MamaRoo Sleep Homing Instructions
When will I receive my refund?
Your refund will be processed after your return has been received and inspected at our warehouse. This can take approximately two weeks from the date of receipt.