Why are there 4 screws on the underside of my bassinet?
The four long screws present in the underside of the bassinet are there to secure the cardboard, and protect the unit, while in transit. When initially assembling the bassinet, make sure to remove and discard both the cardboard and all four screws. Leaving the screws in place will result in the product not working properly. The bassinet will attempt to move and then stop; additionally, the screen will flash, and the speed 1 LED light will remain on. If you have removed the screws and are still having trouble, please contact 4moms Customer Care at Support@4moms.com