Solution: “My mamaRoo infant seat won’t move.” or “Screen is blinking.”
If you are experiencing any of the following issues with your mamaRoo infant seat: it won’t move, it keeps stopping, it’s obstructing or the LCD screen is flashing, first start by checking to see if there is anything visible in the way that might be obstructing the unit (e.g. a puzzle piece, a penny, etc.). If so, please carefully clear the obstruction and press play to resume.
If that does not clear the obstruction do not open the base (opening the base negates the warranty). Please reach out to 4moms Customer Care at firstname.lastname@example.org to start your warranty claim. All mamaRoo infant seats have a 12-month warranty. To expedite the process, make sure you’ve registered your mamaRoo here: https://www.4moms.com/pages/product-registration, and if possible, include a video of the obstruction in your email.
If you’re outside of the 12-month warranty period, replacement parts are available for purchase on our Spare Parts page, or you can reach out to Customer Care.