Troubleshooting Wi-Fi Connectivity

Troubleshooting Wi-Fi Connectivity

This document will help you troubleshoot getting your mamaRoo^® model 1046 connected to your Wi-Fi network. To start, please find the statement that best describes your current issue.

The Wi-Fi light on my mamaRoo is lit in red when I first attempted to connect to my Wi-Fi.

The most common reason that the Wi-Fi light is lit in red is related to an incorrect Wi-Fi password being entered in the 4moms App when trying to connect to Wi-Fi. Follow the steps below to resolve an incorrect password entry.

1. On your phone, open the 4moms App and connect to the mamaRoo®.
2. Click the Gear icon in the upper right to enter the “Product Settings” page.
3. Scroll down to the “Wi-Fi” menu item and click on it.
4. Verify that the correct Wi-Fi name is being displayed. Note that the Wi-Fi name displayed should be the same Wi-Fi that your phone is currently connected to.
5. Carefully enter the Wi-Fi password and then press “Connect”. The Wi-Fi light on the mamaRoo® will light up in blue when the connection is established.

The Wi-Fi light on my mamaRoo is lit in red when it was previously lit in blue.

The Wi-Fi light on the mamaRoo^® changing from blue to red indicates that the mamaRoo^® has lost connectivity with your Wi-Fi router. This may be due to a change in the location of your mamaRoo^® or a change to your Wi-Fi network layout. Follow the steps below to reconnect the mamaRoo^® to your Wi-Fi.

1. Cycle power on the mamaRoo® by removing the power cable from the back of the mamaRoo®, waiting 15 - 30 seconds, and then plugging the power cable back in.
2. Turn on the mamaRoo® and verify that the Wi-Fi light returns to a blue color. If the Wi-Fi light is still lit in red, proceed to step 3.
3. Unplug the mamaRoo® and move it to the previous spot it was located or move it closer to your Wi-Fi router.
4. Plug the mamaRoo back in, turn it on, and verify that the Wi-Fi light returns to a blue color. If the Wi-Fi light is still lit in red, proceed to step 5.
5. Perform a complete reset.
   • Unplug the power cable from the back of the mamaRoo®.
   • Wait 15-30 seconds.
   • Plug the power cable back into the mamaRoo® and within 3 seconds touch and release the Car Ride icon  on the mamaRoo® control panel. After a second or two you will see the Power light blink a few times in a green color, and then stay off.
   • Unplug the power cable from the back of the mamaRoo®.
   • Wait 15-30 seconds.
   • Plug the power cable back into the mamaRoo®. The mamaRoo® has now been reset.

Note that resetting the mamaRoo will erase all information related to Bluetooth and Wi-Fi. You will need to again pair with the mamaRoo^® via the 4moms App to restore the ability to remote control the mamaRoo^® and reenter your Wi-Fi information.

The Wi-Fi light on my mamaRoo is lit in green.

The Bluetooth and/or Wi-Fi light being lit in green indicates that the radio functionality on your mamaRoo^® has been disabled. Disabling the radio in the mamaRoo^® is a feature provided for users who do not wish to or need to use the connectivity aspects of the mamaRoo^® such as NICU’s in hospitals. To re-enable the radio, simply follow the instructions below.

1. Touch and release the Power icon to turn the mamaRoo® off and then back on.
2. Touch and hold the Sound icon (♫) for 10-12 seconds. The Bluetooth and/or Wi-Fi lights will turn off. This indicates that the radio is now enabled.
3. Touch and release the Power icon to turn the mamaRoo® off and then back on.